Refund policy

 

🛍️ Online Store Return Policy

 

We want you to be completely satisfied with your purchase. If you need to return an item or have an issue, please review our policy below.

 

14-Day Return Guarantee

 

We accept returns for 14 days after you receive your item. You have 14 days from the delivery date to request a return.

 

Eligibility for Return

 

To be eligible for a return, your item must meet the following criteria:

  • Condition: Must be in the same condition that you received it, unworn or unused, with tags attached.

  • Packaging: Must be in its original packaging.

  • Proof of Purchase: You must provide the receipt or proof of purchase.

 

How to Initiate a Return

 

  1. Contact Us: To start a return, please contact us via our Contact Us page.

  2. Return Instructions: If your return is accepted, we will provide you with the return address and detailed instructions on how and where to send your package.

  3. Return Shipping: The customer is responsible for providing and paying for return shipping.

Important Note: Items sent back to us without first requesting a return will not be accepted.

You can always reach out to us for any return-related questions via our Contact Us page.

 

Damages and Issues

 

Please inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us right away on our Contact Us page so we can evaluate the issue and make it right.

 

No Restocking Fee

 

We do not charge a restocking fee for returns. You will be refunded the full purchase price of the eligible returned items.

 

Exceptions / Non-returnable Items

 

Certain types of items cannot be returned. These include:

  • Perishable Goods: Such as food, flowers, or plants.

  • Custom Products: Such as special orders or personalized items.

  • Personal Care Goods: Such as beauty products.

  • Hazardous Materials: Flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item via our Contact Us page.

 

Exchanges

 

The fastest way to ensure you get the item you want is to return the item you currently have. Once the return is accepted, you should make a separate purchase for the new item.

 

European Union 14-Day Cooling Off Period

 

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

The item must still meet the same conditions as outlined above (unworn, unused, with tags, in original packaging, and with proof of purchase).

 

Refunds

 

  1. Inspection: Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund.

  2. Processing: If approved, you will be automatically refunded on your original payment method within 10 business days.

  3. Timeline: Please remember it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us via our Contact Us page.

All direct email addresses have been replaced with a reference to your Contact Us page.

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